Services

Support that shows up. Scope that stays explicit.

IT concierge for small businesses in any industry — starting with a discovery call and a separately scoped environment assessment, then Managed IT with clear inclusions.

00 · Entry

Environment assessment

A separately scoped look at your systems before ongoing support begins. The public Calendly link books an introductory discovery call — not a paid assessment.

Assessment differentiators: systems and application inventory; technical administrators and business owners; mission-critical systems and dependencies; prioritized risks; and a proposed severity-based support plan. Numeric service times and coverage hours are agreed during scoping — not promised up front.

Assessment scope and fee are agreed in writing before that work starts. Whether assessment is paid, complimentary, or credited toward Managed IT is confirmed with you at that time.

Systems / applications register with admin and business owners
Mission-critical tiers and dependency notes
Prioritized findings and risk themes
Proposed severity framework (Sev1–Sev4) for mutual approval
Inputs for a Managed IT support proposal

Illustrative sample deliverable Download sample PDF

01 · Core

Managed IT & Concierge

An IT concierge for growing teams: one partner who owns follow-through — desks that stay productive, systems that deploy cleanly, vendors that get managed, and an IT budget you can defend.

Coverage details, onsite frequency, tooling, and severity targets are agreed during scoping. Ownership of architecture guidance, vendor posture, and escalation judgment stays close to the engagement.

IT concierge: single point of accountability for tech issues
Desktop and remote support for in-scope users
Onsite coverage on an agreed cadence — not unlimited / not 24×7 by default
System deployment & PC / network rollouts as scoped
Enterprise vendor coordination & renewals
IT budget planning and spend clarity
Baseline monitoring, patching, endpoint protection, and backup verification as scoped
Minimum engagement ~8–10 users

Scope clarity

What is typically included vs. separately scoped.

Labels below describe how items are usually treated. Your written agreement defines the final set — this matrix does not silently expand or strip earlier components.

Managed IT scope inclusions matrix (indicative)
Area	Treatment	Notes
Recurring desktop / remote support	Included as defined in agreement	In-scope users and endpoints; hours and channels agreed in writing.
Onsite cadence	Included as defined in agreement	Visit frequency and sites confirmed during discovery — not unlimited; not 24×7 by default.
Baseline monitoring, patching, backup verification	Included as defined in agreement	Tooling and depth scoped; product choices confirmed before go-live.
Vendor coordination & IT budget review	Included as defined in agreement	Named vendors and renewal calendar; customer remains payer unless agreed otherwise.
System deployment / project work	Separately scoped / quoted	Rollouts, migrations, and major changes beyond steady-state support.
Environment assessment	Separately scoped / quoted	Scope and fee agreed before assessment work starts.
Hardware purchases	Customer / vendor responsibility	Mazden can assist with quotes; purchase path agreed separately.
Software licenses & SaaS fees	Customer / vendor responsibility	Pass-through or client-direct — not included in per-user Managed IT fee.
Travel beyond agreed sites	Separately scoped / quoted	Travel treatment confirmed during discovery.
After-hours / 24×7 coverage	Separately scoped / quoted	Only if funded and staffed; not assumed.

No staffing guarantees, certification claims, unlimited onsite, or numeric response-time promises appear on this site. Severity targets are designed with you and approved before they apply.

Pricing basis

What influences your quote.

Billable user count and device mix (typical minimum ~8–10 users)
Number of sites and agreed onsite cadence / travel
Tooling for monitoring, patching, endpoint protection, and backups
Vendor coordination complexity and mission-critical systems
Any funded extended coverage or separately scoped projects

Indicative Managed IT: $195–$250 per user / month. Final fee subject to scope. Optional AI packages remain secondary and unchanged in published ranges.

Onboarding phases

From inventory to agreed ongoing scope.

Illustrative milestones — calendar dates are set after assessment, not promised as a fixed 30-day delivery.

Discovery inventory

Users, devices, locations, systems register, owners, criticality.

Access verification

Admin paths, MFA, break-glass custody — no password collection in worksheets.

Stabilize

Priority risks and support path standing up.

Agree ongoing scope

Inclusions, cadence, and severity targets locked in writing.

Service area

Southern California

Share your city and site locations. Onsite availability, travel, and visit schedule are confirmed during discovery.

02 · Optional

AI Literacy

Practical workshops so your people adopt AI tools safely — useful for any industry, never a prerequisite for Managed IT.

Tool landscape mapped to your workflows
Safe adoption norms for business data
Prompt patterns that save time on real tasks
Half-day, full-day, or 4-week cohort formats

03 · Optional

AI Strategy

Roadmaps, stack choices, and automation design when you’re ready to go beyond day-to-day support.

Multi-quarter technology & AI roadmap
Stack and vendor selection with clear tradeoffs
Workflow automation tied to real processes
Data centralization & access hygiene

Selective

Home & estate tech

For a limited set of clients, Mazden Tech takes on project-priced home and estate technology — networking, security, and thoughtful automation. Ask if it fits your situation.

Not sure where to start?

Most businesses begin with a discovery call, then a scoped assessment, then Managed IT & Concierge.

Book a conversation View sample assessment